Exquisite Timepieces will accept exchanges within 48 hours of original purchase, only for 100% credit towards a future purchase unless the watch/accessory is a special order or if the watch/accessory has been worn. Exchanges only.
No returns unless authorized in advance within 24 hours due to the watch not working or not shipped as described on website.
Exchanges are not permitted, and will be refused, if the timepiece/accessory has been used, worn, or altered from its original condition in any way (including engraving, sizing or the removal of links, tags, etc).
Special order and custom order items, and deposits for special orders, are not returnable and are not refundable under any circumstances.
We wrap every watch in plastic that cannot be resealed. If plastic is removed, NO returns. This way we can ensure everyone gets a brand new untouched watch. We want every client to have exactly what they are paying for which is a brand new watch. A watch sold by Exquisite Timepieces who is an authorized dealer for every brand and has not been returned by another client. We consider this a used watch.
To properly return an item to Exquisite Timepieces, please do the following:
1. Notify Exquisite Timepieces of your intent to exchange your item by calling 1-800-595-5330. You will then be given a Return Authorization Number to write on the outside of your package.
2. Pack up your item for return including the original watch box and all paperwork (including certificates, and/or watch papers. There is a $250 replacement fee for lost or damaged watch papers).
Please send your item via FedEx or UPS, please address the package to:
4380 Gulfshore Blvd., N.
Naples, FL 34103
3. Insure the package for the full selling price (minus taxes and shipping charges). Please check with your selected mail carrier ahead of time to make sure that they will allow you to insure your shipment for the full value. If you do not insure the item for the full selling price, Exquisite Timepieces will not accept the shipment.
If you have any questions regarding our return policy, please feel free to contact us
HOW TO SHIP A WATCH TO EXQUISITE TIMEPIECES (Detailed)
The best way to ship a watch to us is to first wrap the watch itself in bubble wrap, then pack the watch with bubble wrap inside a proper sized box. May sure the box is full of packing material and the watch is packed tight, now put that box inside a larger box. Please label the inner and outer box. Please send a note with your complete name, phone number and address. Never ship a watch in an envelope. The US postal service will be able to provide you with insurance, make sure the watch is insured and you have the ability to track the package and make sure the package requires a signature upon its arrival. Please call us if you have any questions.